Service Process

From day one, we're your partner: pre-sales planning, on-site commissioning, and 24/7 global support with 5 warehouses. We stay until you produce and beyond.

  • Pre-sales Professional Planning
  • On-site Support During Sales
  • Global Response After Sales
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Pre-sales Service
Making Your Choice More Reassuring

We do not charge any consultation fees during the pre-sales phase. We believe that only by fully understanding your needs can we provide a solution that truly fits your requirements.

  • Understand product planning and production capacity targets
  • Production line layout and equipment configuration
  • Return on investment calculations and cost-benefit analysis
  • On-site factory visits
Pre-sales Related FAQs
Can I visit your factory to see the machines?

Most welcome! You're invited to visit our Wenzhou factory anytime to see machines in action, witness our quality control process, and meet our team. You can also discuss with our engineers and test your materials on-site.

Can you provide ROI analysis? How soon can I get a preliminary solution?

Absolutely. Based on your production targets, material types, and budget, we provide detailed equipment configurations and ROI calculations. Preliminary solutions are typically delivered within 3 working days.

Sales Support Services
Make Delivery Hassle-Free

Equipment not meeting standards? Engineers won't leave the site. We don't just aim for “delivery completion”—we strive for “your ability to produce independently and smoothly.”

  • Installation and
  • Commissioning Operational Training
  • Acceptance and Delivery
  • Technical Documentation
Sales Support Services FAQs
Our workers have no experience with similar machines. Can they be trained?

That's exactly why we provide on-site training. We start from scratch—hands-on teaching of machine operation, parameter settings, and daily maintenance—until every worker can operate independently. After training, you also get access to our online video library.

What if problems occur during installation? Is there an emergency plan?

Yes. Our engineering team provides 24/7 remote support, connecting with headquarters experts anytime. We also bring common spare parts on-site to solve minor issues immediately without delaying progress.

After-Sales Service
Make Operations Hassle-Free

From equipment delivery to stable production, we remain constantly online, ready to respond at any time.

  • Remote Support
  • On-site Repair
  • Spare Parts Supply
  • Regular Follow-ups
  • Upgrades & Modifications
Sales Support Services FAQs
Warranty

one year from machine installation in your factory .Valid: 30 days

Payment

T/ T (Payment before shipment )

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All Materials · Full Process · Fully Automatic Straw Lines

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+86 13868825460

[email protected]

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